Frequently Asked Questions
Got a question? We have the answer (usually)! Check out our frequently asked questions below but if you still can't find what you're looking for, our team will be more than happy to help here.
Shipping & Returns
Can I return my product?
YES, of course! You can return it within 30 days for a full refund or exchange. Just fill out our online return form, and we'll take care of the rest. Please ensure that the item is in its original, unused condition with all original packaging and labels intact. We reserve the right to refuse refunds for returned items that are not in saleable condition. Your satisfaction is our top priority.
How long does delivery take?
We use Royal Mail Tracked 24h for all orders. Orders placed before 3:30 pm are sent out on the same day, while those placed after this time will be shipped the following working day. You will receive a tracking number via email to track your order 24/7.
Where do you deliver to?
We ship globally: We’ve got the UK covered! From city streets to countryside lanes, we’ll get your cycling wear to you. Shipping and taxes are calculated at checkout for a smooth ride. Stay tuned for updates on international shipping!
Warranty & Claims
What is LUCA's warranty policy?
At LUCA, we stand behind the quality of our garments. We offer a 30 day warranty on all our products against defects in materials and workmanship. If you encounter any issues with your gear during this period, simply reach out to our customer service team, and we'll gladly assist you with a repair, replacement, or refund, subject to our discretion. This ensures you can ride with confidence knowing we've got you covered.
My item is faulty – what do I do?
We're sorry to hear that your garment has a fault. Please reach out to our customer service team here as soon as possible with details about the issue. We'll work swiftly to resolve the problem, whether it's arranging a replacement, repair, or refund, depending on the situation. Your satisfaction is our priority, and we're here to make it right.
Sizing
How do I find the right size for me?
To find the perfect fit for you, we recommend referring to the sizing guide provided on each product page. Using a measuring band, take your measurements and match them to the numbers listed on our sizing guide for the ideal size. If you fall between two sizes, it ultimately depends on your preference for a slightly tighter or looser fit. However, if you're unsure or need assistance, feel free to send us a message, and our team will be more than happy to help you find the right size for your perfect cycling experience.
